Privacy Policy

What we collect

• Contact details you give us, such as your name, email address and phone number.
• The content of your enquiry and the messages you exchange with us, including messages sent through our website chat, WhatsApp, Instagram and Facebook Messenger.
• Photographs and reference images you send us, including photographs of the area to be tattooed, pierced or treated, and photographs of existing tattoos.
• Appointment and booking records, including the service requested and deposit or payment records.
• Consent and aftercare records you complete at the studio.
• Basic technical information from your device when you use our website, as described in our cookie policy.

Why we use it and our lawful bases

• To answer enquiries, prepare quotes and arrange appointments. Lawful basis: taking steps at your request before entering into a contract, and our legitimate interest in running the studio.
• To carry out the service you have booked and to keep the consent, treatment and aftercare records required of a licensed studio. Lawful basis: performance of a contract and compliance with a legal obligation.
• To take payments, deposits and shop orders, and to keep accounting records. Lawful basis: performance of a contract and compliance with a legal obligation.
• To handle complaints, insurance matters and legal claims. Lawful basis: our legitimate interest in defending claims, and compliance with a legal obligation.
• To keep our website, chat and inbox secure and working. Lawful basis: our legitimate interests.

Some of the information you send us, such as photographs of a treatment area or details about your health, skin conditions, medication or pregnancy, is health data. Where we handle that information we rely on your explicit consent, which you can withdraw at any time by contacting us. Withdrawing consent does not affect anything we did before you withdrew it.

Photographs you send us

Photographs and reference images you send with an enquiry are stored with that enquiry and used only to assess the work, prepare a quote and advise you. We do not publish a photograph of you or your tattoo on our website or social media without asking you first.

AI assisted chat

Our website chat and our replies on WhatsApp, Instagram and Facebook Messenger are assisted by an AI assistant. It helps answer routine questions and prepare draft replies for our team, and it can pass a conversation to a member of staff at any point. Messages and any images you send in a conversation are processed by our AI provider so that the assistant can respond, and the conversation is stored in our studio inbox so our team can pick it up. Please do not send sensitive information through chat that you would not want stored with your enquiry. You can ask to speak to a member of the team instead at any time.

Who we share it with

We do not sell your data and we do not share it with third parties for their own marketing. We share it only with service providers who help us run the studio, and only so far as they need it:

• Website hosting, database and file storage providers.
• Messaging platforms you choose to contact us on, such as WhatsApp, Instagram and Facebook Messenger, which have their own privacy policies.
• Our AI provider, which processes chat messages so the assistant can reply.
• Payment processors, which handle card details directly. We do not store your full card details.
• Email delivery providers, used to send confirmations, quotes and order emails.
• Our booking system, used to manage appointments.
• Our accountants, insurers and professional advisers, and public authorities where the law requires it.

International transfers

Some of these providers operate outside the UK. Where personal data is transferred outside the UK, we rely on the transfer safeguards those providers put in place, such as UK approved standard contractual clauses or an adequacy decision. You can ask us for details of the safeguards that apply to a particular provider.

How long we keep it

We keep enquiries, conversations and images for as long as we need them to deal with your enquiry and any follow up work. We keep consent forms, treatment records and accounting records for longer, because licensing, insurance and tax rules require it. We review what we hold and delete what we no longer need. You can ask us at any time how long we expect to hold a particular record, or ask us to delete it.

Your rights

Under UK data protection law you have the right to ask us for a copy of your personal data, to correct it, to delete it, to restrict or object to how we use it, to withdraw consent where we rely on it, and to receive certain data in a portable format. These rights have limits, for example where we must keep a record by law.

To exercise any of these rights, email info@mantra2.co.uk or call the studio on 01895 434588. We will respond within the time limits set by law.

Complaints

If you are unhappy with how we have handled your personal data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator, at ico.org.uk or on 0303 123 1113.

Contact us

Mantra 2 Tattoo Studio, 18C Fairfield Road, Yiewsley, West Drayton, UB7 8EX. Email info@mantra2.co.uk.