Terms & Conditions

Bookings and deposits

• A 50% deposit is required to secure an appointment.
• The deposit is deducted from the final cost of your appointment.
• Where you have accepted an offered appointment date, the deposit must be paid within the 48 hour payment window.
• If the deposit is not received within that payment window, the date is not guaranteed and may be released.
• A proposed date is not a confirmed booking until the booking process has been completed and the required deposit has been paid.

Please note: the 48 hour period is the window in which the deposit must be paid. It is not the notice period for cancelling or rescheduling an appointment.

Cancellations and rescheduling

• A minimum of 14 days notice is required to cancel or reschedule an appointment without automatically losing your deposit.
• If an appointment is cancelled or rescheduled within 14 days of the booked date, the deposit may be retained in accordance with these terms.

Exceptional circumstances

Where there is a genuine reason or exceptional circumstance behind a late cancellation or rescheduling request, it may be considered at the discretion of Mantra². The final decision rests with the studio, and no exception, refund or transfer of a deposit is guaranteed.

No shows

Deposits may be forfeited where a client does not attend a booked appointment.

Age and ID

• Tattoo clients must be 18 years or over.
• Valid photographic ID may be required.
• Mantra² does not tattoo minors under any circumstances.

Quotes and pricing

• Tattoo quotes are estimates.
• Final pricing may vary depending on the artist, design, size, complexity and the time required.
• Some artists charge an hourly rate, others quote a fixed price for the piece.
• A quote requested again at a later date may differ from a previous quote.

Proposed appointment dates

• Dates offered to you are not guaranteed bookings.
• Dates cannot be assumed to be held indefinitely.
• An appointment is only secured once the booking process has been completed and confirmed by Mantra².

Design changes

• Changes or adjustments to a tattoo design should be submitted at least 7 days before the appointment.
• Late or substantial changes may not be possible.
• Significant late changes may require the appointment to be changed or rebooked, with any deposit consequences subject to these terms and the discretion of the artist and studio.

Design preparation

Designs are prepared using the information and reference material you supply, so please make sure the details you give us are accurate and complete. Artwork is not always sent in advance for approval and is usually presented and finalised with you at your appointment.

Cover ups and existing tattoos

• You must make us aware of any existing tattoos that may affect the new tattoo.
• Cover ups must be discussed before the booking is confirmed.
• If important information about existing tattoos is not disclosed, the planned work may not be able to go ahead, and any deposit consequences remain subject to these terms.

Reference images and copyright

• Images you supply are used as references and inspiration.
• We do not guarantee exact replication of copyrighted artwork.
• Our artists work in their own style, so we encourage you to review the artist's portfolio before booking.

Skin conditions and irritation

Please tell us before your tattoo appointment if the area to be tattooed has eczema, psoriasis, sunburn, tanning irritation, peeling, significant irritation or any other skin condition that could affect tattooing. If the skin is not suitable to tattoo, the appointment may not be able to go ahead.

Gift vouchers

• Gift vouchers are valid for 12 months from purchase and are redeemable across tattoo, piercing and laser services.
• A gift voucher may be used as a deposit where applicable.
• Gift vouchers are non-refundable and cannot be exchanged for cash.
• Appointments booked using a gift voucher remain subject to the cancellation and rescheduling terms above.

Aftercare

• Following the aftercare guidance we provide is your responsibility.
• Healing varies between individuals.
• Touch ups or corrective work outside any applicable complimentary period may be chargeable.

Questions

If anything here is unclear, please call the studio on 01895 434588 or email info@mantra2.co.uk.